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Frequently Asked Questions
Simply browse Dream World Mattress website and select the products you'd like to purchase. Add them to your cart and proceed to checkout. If you're a new customer, you'll be asked to enter your phone number and shipping details, which will be saved for quicker orders in the future. If you're an existing customer, simply enter your phone number, verify it with an OTP, select your saved address, and you're ready to complete your purchase. We offer various secure payment options, including UPI, wallets, credit/debit cards, net banking, and more.
Care instructions vary based on the product type. For most of our products:
- Bedsheets, Pillow Covers, Comforters, Quilts, and Dohars:Â Machine wash on a gentle cycle with mild detergent.
- Mattress: Cover your mattress with mattress protector, bedsheet, chain cover.
Yes, we accept returns and exchanges within 7 days of delivery, provided the product is unused, unwashed, and in its original condition with all tags intact. Please contact our customer service team to initiate a return or exchange.
We accept a variety of secure payment methods, including:
- Credit & debit cards (Visa, MasterCard, American Express, Maestro etc.)
- Snapmint (EMI)
- UPI
- Wallets
- Phone Pe, Amazon Pay, Paytm
- Net Banking
All payments are processed securely.
Our customer service team is happy to assist you. You can contact us via email at dreamworldmmatress@gmail.com, or call us at+91 9258318394. Our working hours are Monday to Saturday, 9 AM to 6 PM IST.